Shipping policy

🛍️ Shopping Policy

Welcome to ScentXo , we’re committed to providing a smooth, secure, and satisfying shopping experience. Please read our shopping policy carefully before placing an order.

1. Order Processing

• Orders are processed within 1–2 business days.

• You’ll receive a confirmation email after placing your order and another when your order is shipped.

• Please ensure all shipping details are accurate to avoid delays or delivery issues.

2. Payment

• We accept major credit/debit cards, PayPal, Apple Pay, Google Pay, and other secure payment gateways.

• All payments are processed securely with encryption for your protection.

3. Shipping

• We offer standard and express shipping options.

• Delivery times vary depending on your location and selected shipping method:

  • Standard: 3–7 business days

  • Express: 1–3 business days

• Shipping costs will be calculated at checkout.

 

4. Order Cancellation

• Orders can be cancelled within 2 hours of purchase. Please contact our support team immediately.

• After processing, orders cannot be cancelled or modified.

5. Returns & Exchanges

• We offer returns/exchanges within 14 days of delivery.

• Items must be unused, in original packaging, and in resalable condition.

• Some products (e.g., perfumes, cosmetics, or intimate goods) may be non-returnable due to hygiene reasons. Please check the product page for details.

• To start a return, email us at info@scentxo.com.

7. Refunds

• Once we receive and inspect the returned item, we will process your refund within 5–7 business days.

• Refunds will be issued to your original payment method.

8. Customer Support

• For any inquiries, reach out to our team at info@scentxo.com or through our contact form.

• We’re available Monday–Friday, 9 AM – 5 PM (your time zone).